PRIVACY POLICY

HAVEN SCENT PRIVACY POLICY

This privacy policy details how we (Haven Scent) collect, use and share your information when you purchase from the shop or contact us.
By using the services on our website you agree to the collection and use of information in relation with this policy. This does not apply to any third party services.
We will not use or share your information with anyone except as described in this policy.

INFORMATION - WHAT IS COLLECTED AND WHY

When you place an order through the web shop, you are required to provide personal information including your name, e-mail address and postal address. This information is required to allow us to fulfil your order. Your information will also be used to provide customer support when applicable.

INFORMATION SHARING

We will only share your personal information when necessary to fulfil your order. For example, your information will be shared with trusted delivery companies to allow for this service to be provided.

DATA STORAGE

We will safely retain your personal information for as long as is necessary to provide our services. We may also be required to retain this information to comply with legal and regulatory obligations and to resolve disputes. Your data will generally be kept for 3 years.

YOUR RIGHTS

Under the Data Protection Act 2018, you have the right to find out what information we store about you. This includes: the right to access your personal data that we store; the right to request that we correct information you believe is inaccurate or incomplete; the right to request that we erase your personal data; the right to object to our company’s processing of your personal data; and the right to request that we transfer the data we have collected to another oragnisation, or directly to you.

HOW TO CONTACT US

Andrea Gray is the data controller of personal information. The data controller can be contacted by e-mail at andrea@havenscent.co.uk or by post at 16 William Mackie Avenue, Stonehaven, AB39 2PQ.